Effect of information resource control on IS effectiveness: empirical validation

The advent of distributed computing has contributed to the rapid distribution of information technology throughout an organization. While powerful and user-friendly information technologies are more available to end users, managing the distributed, heterogeneous IT environment has become a serious problem for corporate IT managers. Integrated Control Architecture (ICA) enables the monitoring and controlling of dispersed information resources for effective enterprise-wide information resource management. This paper empirically examines the propositions that the level of information resource control is positively related to IS effectiveness measured in terms of user satisfaction. Measures are developed and validated for the control of information resource objects such as data, application, platform, and control of relationships among such objects. Results from a study of 130 organizations support that the organizations with high information resource control exhibit high user satisfaction.