Keeping Just-in-Time From Being Way-Too-Late or Way-Too-Little

This article describes a systematic approach often used in software design and applies it to the design of training that supports large software implementation projects. From a performance technology perspective, the article addresses the diverse combination of users, each with different needs and time requirements for meeting those needs, and outlines how a systematic design approach based on project phases can be applied to the design and delivery of complex training solutions. The article shows a real-life example where the approach was used to design a training curriculum for an Internet banking software solution.