DocumentCode
10041
Title
The Effect of Cross-Training and Scheduling in an Inbound Call Center Using Simulation
Author
Stephen Roberts استاد راهنما , Stephen Roberts استاد مشاور , dr. Stephen Campbell استاد مشاور , Xiuli Chao استاد مشاور
University
Raleigh North carolina state university
Grade
نامعلوم
Major
Master of Science )Operations Research(
Number of pages
0
Publish Date
2004
Keyword
CALL CENTER , SIMULATION , cross-functionality , cross-training
Note
01
Language
انگليسي
Link To Document