DocumentCode
12119
Title
The Effects of Employee-Initiated Peripheral Service Failures on Customers Satisfactions with the Service Organization
Author
Noreen M. Klein استاد راهنما , James R. Brown استاد مشاور , Shankar Ganesan استاد مشاور , Neeraj Arora استاد مشاور
University
Virginia Polytechnic Institute and state University
Grade
نامعلوم
Major
PhD )Marketing(
Number of pages
0
Publish Date
1999
Keyword
Services , Satisfaction , peripheral service , core service , service failure , Employee
Note
01
Language
انگليسي
Link To Document