Integrating Service Learning in a Postgraduate IT Programme

It is necessary for IT students not only to be technically competent, but also to be able to put their skills into practice in a real-world environment. While case studies and projects go some way to providing this need, working for a “live user” can supply valuable interactions which can not be given in a paper exercise. One approach in which academics can provide such users is to link with not-for profit groups who do not always have themselves the expertise or resources to exploit IT to their advantage. This approach is a form of Service Learning which for many institutions provides a valuable link with the local community. This paper describes the use of Service Learning on a Masters in Information Technology course which not only enables the students to gain valuable experience in the practice of their subject, but also benefits local charities and community groups.