ممارسات القيادة الاستراتيجية وعلاقتها بخدمة الزبون (دراسة تحليلية لاراء عينة من مديري المصارف الاهلية)

The current research is interested in highlighting on the strategic leadership practices and customer service with the aim of enrichment theoretical and determine the nature of the relationship between them in a five private banks sample . A questionnaire was drawn up which distributed to the authorized managers and branch managers, and then analyzed based on some statistical tools, mean, standard deviation, and correlation coefficient . The research concluded that the pattern of supporting culture is pattern in the banks surveyed ,with the role of the bank's managers in determining the strategic path of the bank , while the role of banks in winning the friendship of customers is missed. The research recommended the importance of intensifying banks' efforts to gain customer confidence