أثر نظام إدارة الأزمات في المناخ التنظيمي في المصارف التجارية الأردنية دراسة ميدانية من وجهة نظر المديرين

This study aims at identifying the impact of crisis management system on the organizational climate of the Jordanian commercial banks. The study included five banks. To achieve the objectives of the study, a questionnaire was developed and distributed to collect primary data from the sample including 203 members. Statistical Package for Social Science (SPSS) was used to analyze the data. The findings of the study revealed that: 1 - The averages of crisis management system dimensions were high (between 4.03 and 2.96). 2 - The averages of the organizational climate dimensions were high (between 4.29 and 3.99). 3- Some dimensions of crisis management system have a significant statistical impact on the dimensions of the organizational climate. The study recommends the need to address the organizational climate and to activate the crisis management system. Efforts should be made to build an appropriate combination between the crisis management system and organizational climate. KEYWORDS: Crisis Management System, Organizational Climate