أثر نظم المعلومات الإدارية في عمليات إدارة المعرفة من وجهة نظر العاملين في مراكز الوزارات الأردنية

This study aims at exploring the impact of Management Information Systems on Knowledge Management Processes at Jordanian ministries and examining the trends' of respondents towards (MIS) and (KMP). To achieve these objectives, a questionnaire was designed and distributed to a sample, consisting of (556) participants, forming (19.2%) of the total population of the study. Descriptive statistic techniques were used to analyze the collocation data. 1. The respondents' perceptions towards the dimensions of (MIS) were high with (mean= 3.93). The priority of dimensions ranked descendingly as follow: (the hardware, the database, the software, the communications, the procedures, and finally the human resources). 2. The respondents' perceptions towards dimensions of (KMP) were high with (mean= 3.57). The priority of dimensions ranked descendingly as follows: (the knowledge storage, the knowledge application, the knowledge acquisition, the knowledge distribution, the knowledge identification, and the knowledge generation). 3. The study showed that there was a statistically significant impact at a level of (α ≤ 0.05) for (MIS) dimensions (software, procedures, human resources, and communications) at (KMP), (R2 = 0.657). The study provides some recommendations; the most important one was to direct the administrations in the ministries to the importance of developing and continually updating Management Information Systems (MIS), which enhance the application of Knowledge Management Processes (KMP), especially the (software, procedures, human resources, and communications). KEYWORDS: Management Information Systems (MIS), Knowledge Management Processes (KMP), Public Sector, Ministries, Jordan.