أثر جودة خدمات و وظائف نظم الأعمال الالكترونية في الاستخدام الفعلي لتلك النظم: دراسة ميدانية في البنوك العاملة في الأردن

This study aims at evaluating the impact of e-business system quality (tangibles, reliability, responsiveness, assurance, and empathy) and demographic variables as independent variables and the actual use as a dependent variable. To achieve this object, a questionnaire was developed to collect the relevant data. The qusrtionnaire was distributed into a purposive sample of employees who are working at the Headquarters of the banks. The results revealed that there is a significant statistical impact of ebusiness systems quality and demographic variables on the actual use. In addition, there are statistical differences in the evaluation of e-business systems quality and actual use due to respondents’ demographic variables such as, level of education and years of experience, but there are no differences which can be attributed to sex variable. Based on the results, the research provides a set of recommendations. KEYWORDS: E-Business Systems Quality, E-Business Systems Actual Use, Banks in Jordan