انموذج مقترح لاعادة هندسة العمليات الادارية وحوسبتها في موسسات التعليم العالي (الجامعة الاسلامية دراسة حالة)

This Research aims to Shed light on various aspects of administrative process re-engineering method in terms of concept, implementation mechanism and its benefits. The need of the Palestinian universities as academy institutions to apply the reengineering method. Give a clear picture for applying re-engineering method which used to improve the provided service to beneficiaries, increase its efficiency and to achieve Total QualityManagement “TQM”. Study approach: The researcher used the analytical descriptive approach to describe reality statement of administrative processes re-engineering at Islamic University of Gaza. Also he used the interview method to know the reality of the administrative processes at IUG. The Population of study: The community of this study is Islamic University of Gaza “IUG”. Results: 1) There are attempts to document work manual and simplify the operations before starting re-engineering project. 2) There was satisfaction about the results which achieved in this experience at the level of re-arrangement and organization of the work according to specific and documented steps. 3) Using administrative processes re-engineering method leads to increase level of position satisfaction among university staff at all levels of Management. 4) Using administrative processes re-engineering methods leads to essential modification at university administrative systems in line with the requirements of the re-engineering and service improving. Recommendations: 1) Prepare Operations Manuals (Guides) including all administrative processes of each department/unit at the IUG. 2) Re-arranging some of the processes, distribution tasks, and modifies the structures within job descriptions and organizational structures at IUG.