Organizational Implementation of Knowledge Management in the Iranian Banking System

Knowledge Management is the latest techno-managerial buzzword earmarked for improving the work processes and creating value for a firm’s operations. Knowledge Management comprises a multiplicity of technological offerings for potential applications. Nevertheless, there is scarce empirical evidence on phenomena, conditions and factors related to the organizational adoption of these offerings. The research treats Knowledge Management systems as IS innovations by explaining organizational situations and phenomena related to its adoption. The research seeks a deeper understanding of organizational phenomena taking place during the adoption and implementation of KM technical solutions. Empirical work is based on a longitudinal Case Study. The research monitors Iranʹs banking system in a state of rapid business development and intense innovative behavior. Knowledge Management is being considered for adoption as a practice that could facilitate the sustainable development in developing countries including Iran. Among this, designing and implementation of the new Ebanking services and products is taking place rapidly in Iran during the recent years. In this article, we have considered E-banking as one of the fundamental strategies in the field of