Author/Authors
GÖKŞEN, Yılmaz Dokuz Eylül Üniversitesi - İktisadi ve İdari Bilimler Fakültesi - İşletme Bölümü, Turkey , KILIÇ, Senem Schenker-Arkas - Müşteri İlişkileri Yöneticisi, Turkey
Title Of Article
THE APPLICATION OF DECISION SUPPORT IN THE PROCESS OF ACHIEVING MANAGER EFFICIENCY
شماره ركورد
13929
Abstract
Sustainability for companies depends on increase customer satisfaction, effective and rational usage of resources and increases the volume of business. Both providing customer satisfaction and increase the productivity of business processes, effective process management is required. The effect of results that decision-makers change processes due to the working results, on customers is very important. In this study, a decision support application is realized with using computer technologies on customer satisfaction results access and evaluation tasks in customer relations management process.
From Page
81
NaturalLanguageKeyword
Process , process management , customer relationship management , decision support systems , administrator
JournalTitle
dokuz eylul university the journal of graduate school of social sciences
To Page
95
JournalTitle
dokuz eylul university the journal of graduate school of social sciences
Link To Document