Quality Measurement In Health Services: A Public Hospital Case

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Health services may be demonstrated as indispensable component of quality approachesbecause of its vitality. Transformation in business models, naturally, motivate healthcareinstitutions to modify this indispensable component and patient-centered quality perspectives aredeveloped. The aim of this study is developing service quality measurement scale by adding a newdimension and testing this dimension’s validity and reliability with appropriate statistical tests.Therefore, in this study, new dimension which can be evaluated as output of service is added tomeasure perception and expectation in accordance with hope of healing. When the reliability andvalidity measures are examined it can be seen that the proposed dimension has consistency withother dimensions and has high positive correlation. It is interpreted that the increased value ofreliability value of scale is increasing scale’s power

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Hospital , service , health service , service quality , SERVQUAL

Journal Of Management an‎d Economics

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Journal Of Management an‎d Economics