To Examine Relationship Between Job Satisfaction, Emotional Exhaution and Emotional Laboring

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The current study seeks to investigate the relationship between emotional labor, emotional exhaustion and job satisfaction based on emotional regulation theory, emotion regulation theory and conservation of resources theory in service sector. The study was conducted using a survey method of 438 teachers in Yalova. The results confirmed the fact that workers with high job satisfaction would prefer to use more deep and geniune acting but less surface acting when they serve to customer. And also, Structural Equation Modelling analysis results show that there is a positive linear regression relationship between emotional burnout and surface acting. It means when workers suffer from emotional burnout, they may treat to the customer with fake emotional behaviour. Lastly, it was found that job satisfaction has a mediating effect between emotional burnout and emotional laboring. If workers with high job satisfaction suffer from emotional burnout, they may try to reduce the emotional burnout negative effect on their service behaviour.

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Job satistisfaction , emotional exhaustion , emotional laboring.

Ege Academic Review (EAR)

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Ege Academic Review (EAR)