DocumentCode
1038133
Title
Telecommunications quality-a TQM viewpoint
Author
Malec, Henry A.
Author_Institution
Storage Technol. Corp., Louisville, CO, USA
Volume
12
Issue
2
fYear
1994
fDate
2/1/1994 12:00:00 AM
Firstpage
221
Lastpage
227
Abstract
The present issue of the IEEE Journal on Selected Areas in Communications addresses the quality of telecommunications services, networks, and products. It is necessary to introduce quality both in a contextual sense, denote the present progress of quality implementation, and to indicate the challenges that lie in the future. Two of the engineering quality futurists, Tony Coppola (1991) and David Jones (1991), have scoped quality from an engineering base and telecommunications have always been driven by engineering innovation. In the present paper, an insight to quality definitions is presented along with benchmark information on telecommunications
Keywords
quality control; reliability; telecommunication network management; TQM viewpoint; benchmark information; quality definitions; telecommunications services; total quality management; Area measurement; Business communication; Communication networks; Context; ISDN; Manufacturing; Noise measurement; Technological innovation; Telecommunication services; Total quality management;
fLanguage
English
Journal_Title
Selected Areas in Communications, IEEE Journal on
Publisher
ieee
ISSN
0733-8716
Type
jour
DOI
10.1109/49.272870
Filename
272870
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