• DocumentCode
    1133102
  • Title

    Challenges of business media

  • Author

    Dorai, Chitra ; Kienzle, Martin

  • Author_Institution
    Thomas J. Watson Res. Center, IBM Corp., Yorktown Heights, NY, USA
  • Volume
    11
  • Issue
    4
  • fYear
    2004
  • Firstpage
    18
  • Lastpage
    21
  • Abstract
    The full integration of digital media as a commonly available data type for business applications causes a major transition in computing infrastructure and solution architectures. While many corporate uses of digital media can be handled with the current infrastructure, as the amount and file size of the digital media grows, more than simple capacity improvements need to be implemented. The business needs for media are concrete; the problems we need to address are real. Our community needs to find real solutions too, for high-level semantic analysis, provisioning and management of mixed-media information, and distribution and delivery of media data to satisfy requirements dictated by business scenarios. The paper describe a few scenarios that show how corporations are using digital media to enhance their employee and customer communications, improve the effectiveness and efficiency of business processes, and create new business and revenue opportunities.
  • Keywords
    business communication; business data processing; multimedia communication; business applications; business media; business processes; customer communications; digital media; media data delivery; media data distribution; mixed-media information; semantic analysis; Asset management; Business communication; Collaboration; Communication system traffic control; Companies; Customer relationship management; Customer service; Marketing and sales; Planning; Streaming media;
  • fLanguage
    English
  • Journal_Title
    MultiMedia, IEEE
  • Publisher
    ieee
  • ISSN
    1070-986X
  • Type

    jour

  • DOI
    10.1109/MMUL.2004.22
  • Filename
    1343826