Knowledge acquisition and interface design

Describes tools, techniques, and concepts to optimize user interfaces. The best way to ensure that a software system is friendly and works is to base it on the intended users´ mental models (how they view the world), knowledge structures (what they know and how they have organized it), and work processes. The author uses a team of engineers to systematically acquire and analyze user and domain knowledge and to translate that knowledge into user-interface design decisions. This front-end analysis method, combined with knowledge-acquisition techniques, lets one build user-centered systems.<>