To Send or Not to Send: An Empirical Assessment of Error Reporting Behavior

This study examines user perceptions that play a critical role in driving error reporting system (ERS) usage intentions. Building on the technology acceptance model (TAM) and literature on donation behavior, we theorize that value compatibility, role transparency, process transparency, and work interruption influence ERS usefulness and ERS usage intentions. Results show that congruence with user´s value system, role transparency, and process transparency are important determinants of ERS usefulness. A direct effect of value compatibility, process transparency, and work interruption on intention to use the ERS is also observed. More importantly, our study elaborates on the applicability of TAM and its variables beyond their originally defined constraint. Prescriptive guidelines on effective promotion and design of the ERS are offered.