DocumentCode
1248071
Title
Get better service - [feature: service levels]
Author
Thaker, Hemel
Author_Institution
CAST Software
Volume
2
Issue
3
fYear
2005
Firstpage
6
Lastpage
9
Abstract
Service-level agreements are meant to improve the work performed by outsourced development teams, but they can often encourage the creation of bloated, bug-ridden code. By concentrating on better metrics, new types of agreement can give much better results.
fLanguage
English
Journal_Title
Information Professional
Publisher
iet
ISSN
1743-694X
Type
jour
Filename
5308520
Link To Document