Spectral lines: Hawthorne revisited

Dealing with people is a lot different from dealing with things. We know this, of course, but often forget it in our daily battles with the project, the equipment, our colleagues, and the boss, tending to see them all as equally intractable. Accustomed to unprecedented progress in the application of technology, we are often dismayed at the seemingly glacial pace of progress in the organizations to which we belong. This was underscored recently when industrial managers, behavioral scientists, and a smattering of engineers met to probe “Man and Work in Society.”