Training new technical writers

Many organizations hire new technical writers regularly as their business expands, or hire temporary technical writers to cope with a heavy workload period. Although it is assumed that such people are hired for their writing skills, they still must be trained quickly in four areas: how business is done in the organization, the process used to produce information, the style of writing preferred, and the technical tools available and how they are to be used. The author shows one way of structuring such a training program. It is based on an actual course developed over a period of three years. It is concluded that a good training program requires considerable forethought and subsequent modification to keep up with change, an organized coordinator, a dedicated set of teachers and a process that can be readily learned and modified again by others as turnover occurs