Monitoring Service Systems from a Language-Action Perspective

Business processes are increasingly distributed and open, making them prone to failure. Monitoring is, therefore, an important concern not only for the processes themselves but also for the services that comprise these processes. We present a framework for multilevel monitoring of these service systems. It formalizes interaction protocols, policies, and commitments that account for standard and extended effects following the language-action perspective, and allows specification of goals and monitors at varied abstraction levels. We demonstrate how the framework can be implemented and evaluate it with multiple scenarios that include specifying and monitoring open-service policy commitments.