DocumentCode
1392262
Title
Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations
Author
Lacity, Mary ; Carmel, Erran ; Rottman, Joseph
Author_Institution
Univ. of Missouri-St. Louis, St. Louis, MO, USA
Volume
44
Issue
12
fYear
2011
Firstpage
55
Lastpage
62
Abstract
IT and business process outsourcing providers are building delivery centers in remote domestic locations for several reasons, including to access a more stable, lower-cost workforce and to fulfill social missions such as employing underprivileged or minority populations.
Keywords
employment; outsourcing; service-oriented architecture; BPO service; IT outsourcing provider; ITO service; building delivery center; business process outsourcing provider; lower-cost workforce; minority population employment; remote domestic location; rural outsourcing; social mission; Business; Information technology; Outsourcing; Remote monitoring; BPO services; IT; outsourcing; remote computing;
fLanguage
English
Journal_Title
Computer
Publisher
ieee
ISSN
0018-9162
Type
jour
DOI
10.1109/MC.2011.377
Filename
6096552
Link To Document