Quality of service management for ISPs: A model and implementation methodology based on the ITU-T recommendation E.802 framework

Quality of service has become one of the most important factors among Internet service providers. The implementation of appropriate QoS policies is essential in order to maintain customer loyalty and fulfill regulators´ requirements. ITU-T recommendation E.802 provides a framework for the identification of QoS criteria relevant to users and ISPs. This Recommendation also provides guidelines to derive measurable QoS parameters from identified criteria. This article presents a QoS management model and implementation methodology for ISPs. We ground our investigation on the E.802 framework, which ISPs may face when implementing ITU-T Recommendation G.1000. The proposed methodology is meaningful for users, vendors, and network operators. Furthermore, its conformance with the ITU-T standard makes it suitable and deployment-ready for both regulators and providers.