Performance ratings and importance of performance measures for IS staff: the different perceptions of IS users and IS staff

Author

Jiang, James J. ; Sobol, Marion G. ; Klein, Gary

Author_Institution

Dept. of Comput. Inf. Syst., Louisiana Tech. Univ., Ruston, LA, USA

Volume

47

Issue

4

fYear

2000

fDate

11/1/2000 12:00:00 AM

Firstpage

424

Lastpage

434

Abstract

Information systems (IS) users are being increasingly included in the evaluation of IS staff performance; however, unless there is agreement on the importance and selection of performance measures, interpretation and implementation of such evaluation is confounded. Differences in job duties and educational background between IS users and IS staff members lead us to expect differences in up-front task importance and in subsequent evaluation of IS staff job performance. An instrument is developed to study seven aspects of IS staff performance evaluation from IS staff and user perspectives. Gaps are confirmed in a study with a sample of 100 IS users and 93 IS staff members. Techniques for reaching agreement are suggested based on improving communication and understanding of common measures

Keywords

information systems; personnel; communication improvement; educational background; information systems staff; information systems users; job duties; performance measures; performance ratings; staff job performance evaluation; up-front task importance; Cultural differences; Feedback; Information systems; Instruments; Management information systems; Occupational stress; Springs;

fLanguage

English

Journal_Title

Engineering Management, IEEE Transactions on

Publisher

ieee

ISSN

0018-9391

Type

jour

DOI

10.1109/17.895338

Filename

895338