DocumentCode
1475142
Title
"Quality...It\´s Not an Add-On! [Essay]"
Author
Floyd, Raymond E. ; Spencer, Richard H.
Volume
30
Issue
2
fYear
2011
Firstpage
8
Lastpage
9
Abstract
The value of quality for any product cannot be over emphasized. From the inception of a product in Market requirements to Engineering specification, vendor selection and qualification, manufacturing assembly processes, and review of customer satisfaction ratings, quality impacts a company\´s success or lack thereof. It can\´t be added on or tested in, quality needs to be involved along the entire development process. Failure to do so practically ensures problems in the field-at the customer\´s location. You don\´t want problems coming from that direction, so fix "quality" into the product from the very beginning.
Keywords
ISO standards; customer satisfaction; product development; quality management; ISO; International Standards Organization; customer satisfaction ratings; engineering specification; manufacturing assembly processes; market requirements; product development; vendor selection;
fLanguage
English
Journal_Title
Potentials, IEEE
Publisher
ieee
ISSN
0278-6648
Type
jour
DOI
10.1109/MPOT.2010.939451
Filename
5733970
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