• DocumentCode
    1475142
  • Title

    "Quality...It\´s Not an Add-On! [Essay]"

  • Author

    Floyd, Raymond E. ; Spencer, Richard H.

  • Volume
    30
  • Issue
    2
  • fYear
    2011
  • Firstpage
    8
  • Lastpage
    9
  • Abstract
    The value of quality for any product cannot be over emphasized. From the inception of a product in Market requirements to Engineering specification, vendor selection and qualification, manufacturing assembly processes, and review of customer satisfaction ratings, quality impacts a company\´s success or lack thereof. It can\´t be added on or tested in, quality needs to be involved along the entire development process. Failure to do so practically ensures problems in the field-at the customer\´s location. You don\´t want problems coming from that direction, so fix "quality" into the product from the very beginning.
  • Keywords
    ISO standards; customer satisfaction; product development; quality management; ISO; International Standards Organization; customer satisfaction ratings; engineering specification; manufacturing assembly processes; market requirements; product development; vendor selection;
  • fLanguage
    English
  • Journal_Title
    Potentials, IEEE
  • Publisher
    ieee
  • ISSN
    0278-6648
  • Type

    jour

  • DOI
    10.1109/MPOT.2010.939451
  • Filename
    5733970