Transforming E-government and E-participation through IT

This paper dealt with the topic of E-government and E-participation aiming to provide the technologies and tools for more efficient public administration systems and more participatory decision processes. Public administrations are considered the heaviest service industry worldwide. During the last decades, governments all over the world have undertaken huge investments in information and communication technologies (ICT), but they are still far from satisfying their constituents, as they usually operate inefficiently and ineffectively. E-government and E-participation research aims to refocus government on its customers-citizens and businesses and provide the models, technologies, and tools for more effective and efficient public administration systems as well as more participatory decision processes.