• DocumentCode
    1639365
  • Title

    Study on perceived service quality evaluation in power supply industry

  • Author

    Yingbao, Huo ; Li, Xu

  • Author_Institution
    Service Quality Research Centre, Nanjing University of Finance & Economics, Nanjing, China
  • fYear
    2011
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    In this paper, a power supply service quality evaluation system is constructed based on SERVQUAL model and confirmatory factor analysis, and the index weight is determined by PLS modeling principle, for which data is collected from 8347 citizens of 13 cities in Jiangsu Province as samples. Empirical results show that the method is applicable and effective.
  • Keywords
    Companies; Customer satisfaction; Economics; Indexes; Loading; Power supplies; Reliability; SERVQUAL model; customer satisfaction; perceived quality evaluation; power supply service;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    E -Business and E -Government (ICEE), 2011 International Conference on
  • Conference_Location
    Shanghai, China
  • Print_ISBN
    978-1-4244-8691-5
  • Type

    conf

  • DOI
    10.1109/ICEBEG.2011.5881829
  • Filename
    5881829
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1639365