An approach to enhanced control room crew performance

The author describes team skills training and the advances made in this area by utilizing both classroom and high-fidelity simulator training. The approach taken by the Duke Power Company to implement team skills training for the control room teams at its three nuclear power plants in North and South Carolina is discussed. It is concluded that nuclear control room crews must be trained in more than just the technical aspects of their jobs. Even though technical competency is clearly important, operators must also be trained in the nontechnical skills of communication, problem solving, diagnosis, and team skills.<>