Developing a collaborative business intelligence system for improving delivery reliability in business networks

Since markets are becoming more complex and demanding, manufacturing enterprises are expected to organize along agile business networks in the next years. However, this complex environment often leads to problems with respect to delivery reliability as well as to increased operating expenses for monitoring and controlling suppliers. Based on the design science research paradigm, this paper illustrates the design of a process-centric, collaborative business intelligence system that may help companies in optimizing the reliability of their supplies. In doing so, the architecture as well as the most relevant functionalities of the new IT-artefact is discussed in to more detail. The paper concludes with a brief delineation of the future work and research directions in the area.