Research on Performance Evaluation of Logistics Service Based on SCM

Author

Zhao, Qilan ; Ding, Huiping ; Liu, Hongzhi

Author_Institution

Sch. of Econ. & Manage., Beijing JiaoTong Univ.

Volume

2

fYear

2006

Firstpage

984

Lastpage

989

Abstract

On the basis of analyzing the characteristics of logistics service, this paper discusses the influence of performance evaluation index of logistics service based on SCM, which include logistics service quality, response speed, reliability, flexibility and cost. Then the paper give the performance evaluation mode of logistics service based on SCM, such as the principle of performance appraisal of third party logistics enterprises, performance appraisal index system of third party logistics enterprises, exterior achievements weight aspect, and carries on the single factor appraisal, establishes fuzzy relationship matrix, and analyses fuzzy quality synthetic evaluation result vector

Keywords

logistics; matrix algebra; supply chain management; vectors; SCM; fuzzy quality synthetic evaluation result vector; fuzzy relationship matrix; logistics service quality; performance appraisal index system; performance evaluation index; reliability; response speed; service cost; service flexibility; third party logistics enterprises; Appraisal; Costs; Finishing; Fuzzy systems; Job shop scheduling; Logistics; Mathematical model; Performance analysis; Quality management; Technology management; Fuzzy Comprehensive Evaluation; Logistics Service; Performance Evaluation; Third Party Logistics;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management, 2006 International Conference on

Conference_Location

Troyes

Print_ISBN

1-4244-0450-9

Electronic_ISBN

1-4244-0451-7

Type

conf

DOI

10.1109/ICSSSM.2006.320778

Filename

4114624