A multicriteria model for characterizing the strategic role of IT in organizations

Knowledge of the strategic role of technology and information systems in organizations is of critical importance for future investments in this area. Therefore, several authors have proposed models that enable the role of information systems in organizational processes to be analyzed strategically. Given the lack of a formal model for sorting organizations with respect to the strategic positioning of information systems, this paper puts forward a multicriteria model for categorizing organizations from the categories defined by the proposed IS Strategic Impact Grid.