DocumentCode
1754143
Title
Design and Implementation of Anti-counterfeit Identification System Based on Call Center
Author
Qiang, Wang ; Niande, Jiang
Author_Institution
East China Inst. of Technol., Fuzhou, China
Volume
1
fYear
2011
fDate
28-29 March 2011
Firstpage
1042
Lastpage
1044
Abstract
Call Center System is a system of realizing communication, services and production control, which reasonably deals with information and material process and manages them by advanced communication and computer technology. The paper introduces the mainly implementation of mini call center system and the application in Anti-counterfeit Identification System in detail. The system is designed in term of utilizing speech board, improving the performance effectively, and solve some interrelated problem in the Telephone Anti-counterfeit Identification System.
Keywords
call centres; computer crime; identification; advanced communication and computer technology; call center; material process; production control; speech board; telephone anticounterfeit identification system; Computers; Databases; Hardware; Servers; Software; Switches; User interfaces; Anti-counterfeit Identification System; Call Center; Client service system; Speech Board;
fLanguage
English
Publisher
ieee
Conference_Titel
Intelligent Computation Technology and Automation (ICICTA), 2011 International Conference on
Conference_Location
Shenzhen, Guangdong
Print_ISBN
978-1-61284-289-9
Type
conf
DOI
10.1109/ICICTA.2011.261
Filename
5750778
Link To Document