Evaluation of performance on reverse logistics of a production line of a direct logistics

Direct logistics chain is implemented in all industries to ensure customer satisfaction by ensuring delivery at any time and at minimal cost. The interest of this work is to demonstrate the importance of reverse logistics, management system for products recovery by companies with regard for recycling, for recovery and other forms of product returns from customer to producer and its integration in the direct supply chain. The objective of this article is to analyze the different processes of reverse logistics in order to maximize customer satisfaction at minimum cost.