Higher Education Business Process Improvement: Achieving BPMM Level 3

Author

Duarte, Duarte ; Ventura Martins, Paula

Author_Institution

Res. Centre for Spatial & Organizational, Univ. of the Algarve Faro, Faro, Portugal

fYear

2014

fDate

23-26 Sept. 2014

Firstpage

18

Lastpage

27

Abstract

The adoption of business process improvement strategies is a challenge to organizations trying to improve the quality and productivity of their services. The quest for the benefits of this improvement on resource optimization and the responsiveness of the organizations has raised several proposals for business process improvement approaches. However, proposals and results of scientific research on process improvement in higher education institutions, extremely complex and unique organizations, are still scarce. This paper presents a method that provides guidance about how practices and knowledge are gathered to contribute for business process improvement based on the communication between different stakeholders.

Keywords

business process re-engineering; further education; productivity; quality management; BPMM level 3; business process improvement; higher education; resource optimization; service productivity; service quality; Capability maturity model; Coordinate measuring machines; Educational institutions; Organizations; Standards organizations; Business Process Improvement; Higher Education; Maturity and Capability Models;

fLanguage

English

Publisher

ieee

Conference_Titel

Quality of Information and Communications Technology (QUATIC), 2014 9th International Conference on the

Conference_Location

Guimaraes

Print_ISBN

978-1-4799-6132-0

Type

conf

DOI

10.1109/QUATIC.2014.10

Filename

6984089