Evaluation of Public Service Maturity of E-government: A Case in Chinese Cities

Since the late 1990s, governments at all levels have launched electronic government projects, albeit at different speeds, aimed at providing electronic information and services to citizens and businesses. How Web sites allow interaction with citizens, and the breath and depth with which citizens can receive services through the Internet are important issues for simplifying relationships with public administrations. In this paper, we study the degree of implementation of online services through the identification of which services are currently offered online by local governments in China. And the Web sites of the capital cities of Chinese provinces are studied and evaluated. The survey indicates that the common service maturity of the e-government of Chinese cities is not high, and the service maturity is considerably related with the economic status of the city