• DocumentCode
    1920467
  • Title

    Discussion on customer knowledge management of modern manufacturing enterprises

  • Author

    Gao, Ying ; Li, Lihua

  • Author_Institution
    Sch. of Manage., Jinan Univ., Shandong
  • fYear
    2006
  • fDate
    17-19 Nov. 2006
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    Customer knowledge management is the new phase of customer relationship management. By analyzing the customer knowledge, the paper clarifies the meanings and importance of customer knowledge management in modern manufacturing enterprises, describes the main contents and the management flow process of customer knowledge management, proposes several rules with which the customer knowledge management system is carried into execution. At last, some new problems to be solved in customer knowledge management are put forward
  • Keywords
    customer relationship management; knowledge management; manufacturing systems; customer knowledge management; customer relationship management; management flow process; manufacturing enterprises; Business communication; Content management; Customer relationship management; Databases; History; Knowledge management; Manufacturing processes; Production; Pulp manufacturing; Resource management;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Computer-Aided Industrial Design and Conceptual Design, 2006. CAIDCD '06. 7th International Conference on
  • Conference_Location
    Hangzhou
  • Print_ISBN
    1-4244-0683-8
  • Electronic_ISBN
    1-4244-0684-6
  • Type

    conf

  • DOI
    10.1109/CAIDCD.2006.329383
  • Filename
    4127152
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1920467