A Two-Phase Trust and Reputation Based Multi-Agent System (MAS) e-Loan Negotiation System

Agent Technology has seen its appLication in mainstream critical systems increase with the technology´s maturity in the past decade. e-Commerce appLications have benefited from agent technology with systems being developed by Banks for onLine marketing and sales. Banks´ substantial business share stems from lending which brings to the fore risks as risk-neutral borrowers may take off and cause financial losses on the Bank´s portfoLio. The Bank´s interaction with cLients calls for trust and reputation investigation. Trust and reputation are social notions that could represent reLiabiLity, utiLity and risk certainty. The estabLishment of Credit Reference Bureaus in most countries goes to give ratings to cLient trustworthiness. Agent Technology provides a means to implement a virtual loan marketplace for loan shoppers to window-shop and strategically and methodically negotiate their self-interest loan terms. The loan shoppers have access to all the loan products of other Banks hence quickening product selection and decision making.