Information technology application in tax return declaration and its effect on service quality and customer satisfaction in Markazi province´s taxation organization, Iran

The present research aims is examining the Internet application as a new tool for tax collection and its related services and also it explores satisfaction degree of tax payers. The field study has been undertaken in data collection, standard questionnaires with 0.94 reliability have been distributed among tax payers (firms) in Markazi province of Iran and after their gathering, the structural equation model by LISREL software has been used in statistical analysis. The research results show that the first hypothesis saying that on-line tax return convenience causes higher satisfaction among tax payers is not supported and other four hypotheses are supported.