Adopting new technology for modernisation projects in India-select dimensions of pre and post investment perspectives

Geopolitical changes around the globe and massive economic compulsions within India, stimulated a series of strategic triggers over the last ten years to motivate corporate leaders to modernise their business as a whole and manufacturing in particular. Advanced technology was initially welcome as a “cure-all” with unbounded enthusiasm but the explosion in demand for CNC/FMS or DCS/PLC/CIM did not permeate all sectors of Indian industries at the expected speed. On the basis of a survey of related research publications around the world and a survey of Indian managers who were involved in early modernisation projects, the study reveals an emerging gap between users´ expectations before investment and satisfaction level post investment. The study reveals the importance of knowledge congruence between the vendor as a life time stakeholder in the new technology investment. Future research directions which emerge from the users´ perspectives are also recorded