On the construction and implementation methods for performance measurement of reverse supply chain

Author

Yang, Jianhua

Author_Institution

Shandong Inst. of Bus. & Technol., Yantai, China

Volume

2

fYear

2010

fDate

10-12 Aug. 2010

Firstpage

899

Lastpage

903

Abstract

Efficient performance measurement on reverse supply chain (RSC) is the basis of optimizing RSC. In view of the shortage and deficiency on performance measurement of RSC, in this paper, an integral performance measurement index system is designed based on balance score card (BSC) and RSC structure characteristics, including a set of finance, customer, internal business process, learning and developing. Then the triangular fuzzy number AHP is applied creatively to evaluate the comprehensive RSC performance and to realize the value-added effect in RSC. Finally, the superiority of the method is verified through the specific case.

Keywords

decision making; fuzzy set theory; matrix algebra; reverse logistics; statistical analysis; supply chain management; RSC structure characteristics; balance score card; integral performance measurement index system; internal business process; reverse supply chain; triangular fuzzy number AHP; Companies; Indexes; Matrix converters; Recycling; Supply chains; Weight measurement; AHP; Balance Score Card(BSC); Performance Measurement; Reverse Supply Chain(RSC); Triangular Fuzzy Number;

fLanguage

English

Publisher

ieee

Conference_Titel

Fuzzy Systems and Knowledge Discovery (FSKD), 2010 Seventh International Conference on

Conference_Location

Yantai, Shandong

Print_ISBN

978-1-4244-5931-5

Type

conf

DOI

10.1109/FSKD.2010.5569111

Filename

5569111