Using goals, rules, and methods to support reasoning in business process reengineering

One step towards a more systematic approach to the design of business processes is to develop models that provide appropriate representations of the knowledge that is needed for understanding and for reasoning about business processes. We present a modelling framework which uses goals, rules, and methods to support the systematic analysis and design of business processes. The framework consists of two main components/spl minus/an actor dependency model that describes a process organization in terms of intentional dependencies among actors, and an issue argumentation model that supports reasoning during process redesign. Formal representation of these models allows computer-based tools to be developed as extensions to, and eventually integrated with, other tools for supporting information systems development.<>