Research on Internal Evaluation of the Service Quality of Power Supply Based on the Improved Fuzzy AHP Method

Author

Shen Youxing ; Zeng Ming ; Li Yijun ; Zhang Yi

Author_Institution

North China Electr. Power Univ., Beijing, China

fYear

2009

fDate

20-22 Sept. 2009

Firstpage

1

Lastpage

4

Abstract

The purpose to develop internal evaluation on the service quality of power supply is to satisfy the need to provide high quality service for customers. In this paper, through the research on operating links of client service and quality control process of power supply enterprises, an index system for internal evaluation on the service quality of power supply is constructed. On this basis, the improved fuzzy AHP is used to build the certainty model of index weight, which solved the fuzzy uncertainty problem when constructing a comparison-judgment matrix. At last, this paper takes a power supply company in a certain city for example to carry the empirically analysis.

Keywords

customer services; electricity supply industry; fuzzy set theory; matrix algebra; power supply quality; client service; comparison-judgment matrix; fuzzy AHP method; fuzzy uncertainty problem; index system; internal evaluation; power supply enterprises; quality control process; service quality; Buildings; Cities and towns; Customer satisfaction; Power measurement; Power supplies; Power system modeling; Quality control; Sustainable development; Testing; Uncertainty;

fLanguage

English

Publisher

ieee

Conference_Titel

Management and Service Science, 2009. MASS '09. International Conference on

Conference_Location

Wuhan

Print_ISBN

978-1-4244-4638-4

Electronic_ISBN

978-1-4244-4639-1

Type

conf

DOI

10.1109/ICMSS.2009.5301463

Filename

5301463