• DocumentCode
    2107387
  • Title

    Researching the Service-Quality to Power Customer Based on Ant Colony Algorithm and TOPSIS Method

  • Author

    Niu, Dongxiao ; Lv, Jia Lia ng ; Qiu, Zilong

  • Author_Institution
    Sch. of Bus. Adm., North China Electr. Power Univ., Baoding
  • fYear
    2008
  • fDate
    21-22 Dec. 2008
  • Firstpage
    797
  • Lastpage
    800
  • Abstract
    The evaluation of service quality on power customer is the important performance assessment in power system, this paper used the power customer satisfaction index as the starting point, the power customer satisfaction index system is established, the relative distances between index value and optimal value in TOPSIS method are considered as the method to decide the relative satisfaction, on the sorting weight deciding, this paper used the ant colony algorithm method, so as to increase the public credibility and scientific, then the TOPSIS method is used in the sample sorting ,the result is better in demonstration analysis.
  • Keywords
    customer satisfaction; optimisation; power markets; power system economics; sorting; TOPSIS method; ant colony algorithm; power customer satisfaction index; power customer service quality evaluation; power system performance assessment; sample sorting; Algorithm design and analysis; Customer satisfaction; Energy management; Frequency conversion; Information analysis; Information technology; Performance analysis; Power demand; Power systems; Sorting; TOPSIS method; ant colony algorithm; comprehensive evaluation; the customer satisfaction for power;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Intelligent Information Technology Application Workshops, 2008. IITAW '08. International Symposium on
  • Conference_Location
    Shanghai
  • Print_ISBN
    978-0-7695-3505-0
  • Type

    conf

  • DOI
    10.1109/IITA.Workshops.2008.89
  • Filename
    4732057