• DocumentCode
    2162320
  • Title

    Chinese IT industry customer sastifaction model and application

  • Author

    Guo, Haitao

  • Author_Institution
    China Agric. Universty, Beijing, China
  • Volume
    4
  • fYear
    2010
  • fDate
    26-28 Feb. 2010
  • Firstpage
    261
  • Lastpage
    264
  • Abstract
    In the paper, a methodology of model building as well as attributes setting on the measurement of IT customer satisfaction has been set up after the measurement model of Chinese Customer Satisfaction Index is thoroughly studied, and a clear demonstration on how to combine it with the satisfaction test of telecom industry is given. Finally,the experimental results show that the method is effective.
  • Keywords
    customer satisfaction; Chinese IT industry; Chinese customer satisfaction index; customer satisfaction model; satisfaction test; telecom industry; Agriculture; Appraisal; Communication industry; Computer industry; Customer satisfaction; Hardware; Information analysis; Internet; Telecommunications; Testing; Chinese customer satisfaction index; customer satisfaction degree; factor analysis; reliability test;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Computer and Automation Engineering (ICCAE), 2010 The 2nd International Conference on
  • Conference_Location
    Singapore
  • Print_ISBN
    978-1-4244-5585-0
  • Electronic_ISBN
    978-1-4244-5586-7
  • Type

    conf

  • DOI
    10.1109/ICCAE.2010.5451706
  • Filename
    5451706
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2162320