• DocumentCode
    2168726
  • Title

    Examination of Electronic Service Definitions

  • Author

    Taherdoost, Hamed ; Sahibuddin, Shamsul ; Ibrahim, Shadi ; Kalantari, Arash ; Jalaliyoon, Neda ; Ameri, S.

  • Author_Institution
    Adv. Inf. Sch. (AIS), Univ. Teknol. Malaysia (UTM), Kuala Lumpur, Malaysia
  • fYear
    2012
  • fDate
    26-28 Nov. 2012
  • Firstpage
    73
  • Lastpage
    77
  • Abstract
    The electronic service concept stands for one prominent application of using the information and communication technologies in dissimilar areas. However, providing an exact definition of e-service is hard to come by as researchers have been using different definitions to describe e-service. This paper presents and examines the e-service definitions from various perspectives by reviewing the recent research in this field.
  • Keywords
    customer services; marketing; service industries; e-service; electronic service concept; information and communication technology; Costumer Interaction; Delivery Channel; Electronic Services; Information and Communication Technology; Media; Technology Infrastructure; Traditional Services;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Advanced Computer Science Applications and Technologies (ACSAT), 2012 International Conference on
  • Conference_Location
    Kuala Lumpur
  • Print_ISBN
    978-1-4673-5832-3
  • Type

    conf

  • DOI
    10.1109/ACSAT.2012.51
  • Filename
    6516329
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2168726