The Evaluation Model of the Service Enterprise Competitiveness Based on the Fuzzy Set

Author

Chu Chun ; Huang Lucheng

Author_Institution

Econ. & Manage. Sch., Beijing Univ. of Technol., Beijing, China

fYear

2010

fDate

24-26 Aug. 2010

Firstpage

1

Lastpage

4

Abstract

The competitiveness of service enterprise is related to the competitiveness of the whole service industry, and affects the development of country´s economics and society. Based on the three meanings of the competitiveness of enterprises, this paper defines the content of the competitiveness of service enterprise, which including business resources, entrepreneurial capabilities and business performance in three aspects, constructs evaluation index system of the competitiveness of service enterprise, and presents a fuzzy comprehensive evaluation model for the competitiveness of service enterprise. An example of a postal enterprise shows that the evaluation model provides a scientific, effective and practical idea for the competitiveness of service enterprises.

Keywords

fuzzy set theory; service industries; socio-economic effects; business performance; business resources; economic development; entrepreneurial capabilities; evaluation index system; fuzzy set; service enterprise competitiveness; service industry; social development; Biological system modeling; Bismuth; Business; Economics; Indexes; Industries; Knowledge representation;

fLanguage

English

Publisher

ieee

Conference_Titel

Management and Service Science (MASS), 2010 International Conference on

Conference_Location

Wuhan

Print_ISBN

978-1-4244-5325-2

Electronic_ISBN

978-1-4244-5326-9

Type

conf

DOI

10.1109/ICMSS.2010.5577192

Filename

5577192