Computer-switch telephony applications

Describes the integration of computing systems with public and private telecommunication switching networks and the configuration options that affect application performance and need to be carefully considered to ensure successful deployment. Automatic call distribution (ACD) is examined in detail. Joint peer-peer applications in the distributed environment are examined with regard to standards. The benefits of standards in this are are discussed and the progress of standardisation of switch computer interfaces in ECMA (European Computer Manufacturers´ Association) with computer supported telecommunications applications (CSTA) is reviewed. The authors draw conclusions on the future of interworking of computing and switching systems as the scope of applications for joint applications expands