DocumentCode
2210375
Title
Using TL 9000 measurements [telecommunication industry quality standards]
Author
Morrow, Richard ; Dandekar, Ashok
Author_Institution
Texas Univ., Dallas, TX, USA
fYear
2002
fDate
2002
Firstpage
476
Lastpage
479
Abstract
This paper describes how the University of Texas at Dallas (USA) is developing two indices, the telecom performance index (TPI) and telecom quality index (TQI) that measure total telecommunications industry performance. These indices will measure the impact of TL 9000 on the telecommunications industry. TL 9000 is expected to greatly improve the quality of telecommunications products while simultaneously driving down costs in the industry
Keywords
measurement standards; product development; quality control; telecommunication equipment; TL 9000 measurements; Telecom Performance Index; Telecom Quality Index; USA; telecommunication industry quality standards; telecommunications industry performance; telecommunications products development; Communication industry; Communication standards; Costs; Data security; Measurement standards; Performance analysis; Software measurement; Standards organizations; Telecommunication network reliability; Telecommunication standards;
fLanguage
English
Publisher
ieee
Conference_Titel
Reliability and Maintainability Symposium, 2002. Proceedings. Annual
Conference_Location
Seattle, WA
ISSN
0149-144X
Print_ISBN
0-7803-7348-0
Type
conf
DOI
10.1109/RAMS.2002.981689
Filename
981689
Link To Document