DocumentCode
2225741
Title
An ubiquitous customer satisfaction survey model on internet
Author
Tang, J. ; Wang, P.K.
Author_Institution
Dept. of Inf. Manage., Nat. Taipei Coll. of Bus., Taipei
fYear
2008
fDate
July 31 2008-Aug. 1 2008
Firstpage
458
Lastpage
462
Abstract
Peter Drucker once said, ldquoSatisfying customerspsila needs and winning their dasiasatisfactionpsila and dasialoyaltypsila are the foundation to business.rdquo ISO 9001, widely applied today by many enterprises, specifies the standard of customer satisfaction in Clause 8.2.1, ldquobusiness should monitor information pertain to customerspsila feelings, regardless the business meets the demand of customers, as measurement for quality management system.rdquo As seen, ldquocustomer satisfactionrdquo is indeed crucial to business.
Keywords
Web services; business data processing; customer satisfaction; data analysis; electronic commerce; ubiquitous computing; B2B; B2C; ISO 9001; Internet; Web service; application service provider; data analysis; ubiquitous customer satisfaction; Application specific processors; Costs; Customer satisfaction; Data analysis; ISO standards; Information management; Internet; Monitoring; Quality management; Statistical analysis;
fLanguage
English
Publisher
ieee
Conference_Titel
Ubi-Media Computing, 2008 First IEEE International Conference on
Conference_Location
Lanzhou
Print_ISBN
978-1-4244-1865-7
Electronic_ISBN
978-1-4244-1866-4
Type
conf
DOI
10.1109/UMEDIA.2008.4570935
Filename
4570935
Link To Document